We ship Worldwide!
All our items are sent from the UK usually by Royal Mail Signed-for delivery.
Worldwide orders are sent by International Signed For service.
Most services require may a signature upon delivery, someone should be at the delivery address to receive the item.
Most items (depending on stock) are shipped within 1 to 3 working days of receiving payment.
We cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
UK delivery: £3.50
Worldwide Express: £12.00
We are only able to ship on Business days (Monday-Friday, excluding bank holidays). All services may require a signature upon delivery.
Approx delivery times:
WITHIN UK – 2 to 5 working days
EUROPE – 5 to 10 working days
WORLDWIDE – 7 to 14 working days
We do not offer refunds or exchanges on eyelashes.
We will happily exchange hair extensions if they are not the right colour.
If you are not satisfied with the hair extensions or you feel it is not as described, you can return your item within 14 days unopened.
Before returning or exchanging, please make sure the cardboard part of the packaging has not been removed or damaged & the gold ties/plastic tags are still in place (these ties hold the extensions to the cardboard backing). Please do not remove the gold ties/plastic tags & attempt to replace them as this will make the extensions void & will not be refunded.
Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with (They can be removed from their plastic sleeve but cannot be removed from the cardboard holder & ties). All packaging must be returned with any return or exchange.
Please email firstname.lastname@example.org with details on your returned item – including reason for returning and postal address.
A small shipping/postal fee will apply to all exchanges.
You will be refunded the product price at time of purchase only, postage is non-refundable. We cannot refund or exchange re-dyed/coloured hair.